Terms of Services

Sammy

Last updated: November 2025

Please read these Terms and Conditions carefully before using our Services (as defined below). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.

About Sammy

Sammy is your 1:1 expert-backed chat companion on WhatsApp—personal, free, discreet, and always available to support your wellness journey. You can message Sammy anytime to receive expert guidance, answers, or reassurance.

However, please note the following limitations of the service:

Sammy is not a diagnostic tool, medical service, or crisis support platform.

Sammy does not provide medical diagnoses, treatment plans, or emergency assistance.

Sammy is not staffed or equipped to respond to urgent health situations or mental health crises.

If you are experiencing a medical emergency, are in danger, or require immediate medical attention, you must contact a qualified healthcare professional or your local emergency services.

By using Sammy, you acknowledge that all content, advice, and interactions are intended for general wellness and educational purposes only. Sammy does not replace professional medical consultation or care.

Overview

The Your Sammy website and Sammy WhatsApp Business Account are operated by Revolv GmbH, Sandhoferstraße 176, 68305 Mannheim, Germany (referred to as “we”, “us”, or “our”).

These Terms of Services constitute a contract between you and Revolv GmbH and apply to your use of the Sammy website and/or WhatsApp Business Chat, including all content, materials, functions, features, and services they offer (collectively, the "Services").

By using the Services, you agree to be bound by these Terms, as well as any additional terms, policies, or notices referenced herein or available via hyperlink. These Terms apply to all users, including browsers, vendors, customers, merchants, and contributors of content.

We may update these Terms periodically to reflect changes in law, best practices, or new features. You can review the most current version at any time on our website. Continued use of the Services after changes are posted constitutes acceptance of those changes.

If at any time you no longer agree to be bound by these Terms, you must immediately stop using the Services.

Reliability Disclaimer

The Services are intended solely for general information on managing incontinence and bladder leaks. Sammy aims to empower users with expert-backed guidance and resources to better understand and manage their condition.

Important: Revolv GmbH does not provide healthcare or medical advice. You are advised to seek professional or specialist guidance before taking or refraining from any action based on information obtained from the Services.

Users are responsible for using the Sammy WhatsApp Business Chat with discretion and judgment. Revolv GmbH is not liable for any injury, loss, or damage resulting from:

Mistakes or omissions in content

Loss of data

Misinterpretation of advice or information

Use of the Services for purposes beyond general wellness support

YOU ASSUME SOLE RESPONSIBILITY FOR YOUR USE OF THE SERVICES AND FOR ANY CONCLUSIONS DRAWN FROM SUCH USE. TO THE EXTENT LEGALLY PERMITTED, REVOLV GMBH SHALL HAVE NO LIABILITY FOR ANY DAMAGE ARISING FROM YOUR USE OF THE SERVICES.

Proprietary Rights

The Services and all associated content (including but not limited to photos, logos, graphics, illustrations, images, website layouts, text, stories, audio or video, software, or data integrated into or generated by the WhatsApp Business Account or the website) are owned and controlled by Revolv GmbH, or have been licensed to us or others by us. You acknowledge and agree that Revolv GmbH, or any of its affiliates, holds all legal rights, title, and interest in the Services and all related content, including all worldwide intellectual property rights, whether or not such rights have been registered.

The Services are intended for your personal, non-commercial use. You may not transfer, assign or use these Services in connection with any commercial activity. Unless otherwise specifically agreed with us in a separate written agreement, you shall have no other rights than using the Services in accordance with these Terms of Services.

Except as expressly permitted or required by law or expressly authorized by Revolv GmbH in writing, you may not copy, publish, adapt, modify, derivatize, or reverse engineer the Services (or permit any third party to do so). If we decide to grant you additional rights in the Services, you agree not to remove, obscure or alter any proprietary rights notices contained in or affixed to the Services.

You may not use any of our trade names, trademarks, service marks, logos, domain names, or other distinctive brand descriptions (collectively, the "Marks") without our express written permission. If we decide to grant you additional rights in the Marks, you agree not to remove, obscure, or alter any proprietary rights notices contained in or affixed to the Marks, and not to use the Marks in any manner that is likely to inadvertently or intentionally cause confusion as to the owner or authorized user of the Marks. In the event that anyone brings a claim that the Services or any part of it infringes on a third party’s intellectual property rights, we shall be responsible for the investigation, defense, settlement and discharge of any such claim.

Accuracy, Completeness, and Timeliness of Information

From time to time, there may be information on our website, in the WhatsApp Business Chat, or within any of our Services that contains typographical errors, inaccuracies, or omissions. We reserve the right to correct any such errors, inaccuracies, or omissions at any time, without prior notice.

The website and/or WhatsApp Business Chat may also include historical information. Such information is provided for reference only and may not be current. We reserve the right to modify the content of the website and the WhatsApp Business Chat at any time, and you agree that it is your responsibility to monitor changes.

Disclaimer: To the extent legally permitted, we do not make any representation or warranty—express or implied—regarding the accuracy, reliability, completeness, or timeliness of any information made available through the website, WhatsApp Business Chat, or Services.

We shall not be liable to you or any other party for any loss or damage resulting from reliance on such information.

Service Updates and Modifications

From time to time, we may automatically update the Your Sammy Website & Sammy WhatsApp Business Chat Channel to improve performance, enhance functionality, reflect changes to the operating environment, or address security issues—without prior notice.

Alternatively, we may notify you via WhatsApp and request that you accept certain updates or changes to continue using the Services. If you choose not to accept these updates, or if you opt out of receiving updated content or features, you may no longer be able to access or use the Services effectively.

We also reserve the right to modify, suspend, or discontinue the Services (or any part or content thereof) at any time, without prior notice.

By using the Services, you acknowledge and agree that:

We shall not be held liable for any interruptions, modifications, suspensions, or discontinuation of the Services or any part thereof, regardless of the reason or timing.

You expressly waive any right to claim compensation, damages, or restitution from us in connection with such changes or discontinuation.

We are under no obligation to provide data extraction, refunds, or alternative services as a result of any modification or termination of the Services.

Conditions of Use

We grant you a limited, non-transferable, revocable right to use the Sammy WhatsApp Business Chat Channel and access the services and content provided through it (collectively, the “Services”), subject to these Terms.

Your use of the WhatsApp Business Chat Channel is also governed by WhatsApp’s own terms, policies, and conditions (“WhatsApp Terms”). In the event of any conflict between these Terms and the WhatsApp Terms, the WhatsApp Terms will prevail.

We, along with our service providers, are responsible for maintaining and supporting the Sammy WhatsApp Business Chat Channel. You acknowledge that WhatsApp, as the platform provider, is not responsible for providing any maintenance or support for the Services.

In consideration of your agreement to abide by these Terms, we grant you permission to use the Services for your personal, non-commercial wellness purposes only. All other rights not expressly granted are reserved.

You may access the Sammy WhatsApp Business Chat Channel only through authorized means (i.e., via WhatsApp) and must not attempt to copy, modify, distribute, or reverse-engineer any part of the Services. In the event of any failure of the Services to meet applicable standards or expectations, you acknowledge that WhatsApp is not responsible for addressing such issues. Any claims, liabilities, or concerns related to the Services—including product liability, compliance with legal requirements, or privacy-related matters—are the sole responsibility of Revolv GmbH.

By using the Services, you confirm that:

You are authorized to agree to these Terms.

You are not located in a country subject to a U.S. government embargo or designated as a “terrorist-supporting” country.

You are not listed on any U.S. government list of prohibited or restricted parties.

Any information you submit is at your own risk.

You will not disclose any confidential information belonging to Revolv GmbH that you may become aware of.

User Responsibilities

By accessing and using Sammy via WhatsApp, you agree to:

Provide accurate and truthful information during interactions to ensure relevant and safe guidance.

Acknowledge that all messages and content provided by Sammy are intended for general wellness support only, and do not constitute medical advice.

Use the service responsibly and respectfully, refraining from abusive, misleading, or inappropriate communication.

Seek professional medical advice when experiencing symptoms, health concerns, or before making changes to your health routines.

Failure to comply with these responsibilities may result in suspension or termination of access to the service.

Medical Disclaimer

Sammy and Sammy Whatsapp Business Chat Channel is a digital wellness companion offering educational, motivational, and lifestyle-related content. It is not a substitute for professional medical advice, diagnosis, or treatment.

Sammy does not provide medical diagnoses, treatment plans, or emergency support.

If you experience urgent or serious health issues, you must contact your GP, healthcare provider, or local emergency services immediately.

Sammy’s experts may recommend seeking medical attention if your symptoms suggest a need for professional care.

All advice provided is general in nature and should not be relied upon for medical decision-making.

Media Sharing and Use

Sammy may share media content relevant to your bladder health via WhatsApp to support your bladder wellness journey. This may include:

Images (e.g., infographics, illustrations)
Videos (e.g., exercise demonstrations, educational clips)
External Links to articles, research, or other resources

These materials are provided for informational and educational purposes only. Users are responsible for evaluating and verifying any media before acting on it. Sammy is not liable for any outcomes resulting from the use or interpretation of shared media.

Opt-Out and Termination

You may opt out of the service at any time by replying “STOP” in the WhatsApp chat.

Upon opt-out, your personal data will be deleted or anonymized in accordance with our data retention policy.

We reserve the right to suspend or terminate access to the service if your interactions violate these Terms, community guidelines, or applicable laws.

Intellectual Property

All content provided on Sammy Business WhatsApp Chat—including but not limited to tips, exercises, recipes, videos, illustrations, and challenges—is the intellectual property of Revolv GmbH. You may use this content for personal, non-commercial purposes only.

Any reproduction, distribution, public sharing, or commercial use of Sammy’s content without prior written consent is strictly prohibited.

User Feedback

Sammy may collect feedback through polls, ratings, and interactive responses to improve the service.

Feedback may be used in aggregated and anonymized form for research, analytics, and service development.

No personally identifiable information will be used without your explicit consent.

Notification Disclaimer

WhatsApp notifications sent by Sammy are designed to be discreet and neutrally worded to protect your privacy.

Notifications will not contain sensitive health information or personal identifiers.

Platform Disclaimer

Sammy operates via the WhatsApp Business Chat Channel.

WhatsApp provides end-to-end encryption, meaning your health-related messages are secure and inaccessible to WhatsApp itself.

For WhatsApp’s own data practices, please refer to:

WhatsApp Privacy Policy

WhatsApp Terms of Service

Notices and Electronic Communications

By using our services, you agree to receive electronic communications from us. These communications may include notices about your account and information concerning or related to our services. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

You also agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via our services. You waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by other than electronic means.

If you do not agree to the foregoing or withdraw your consent at any time, you must immediately stop using the Services.

Comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any Comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

You agree that your Comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may use a nickname or pseudonym while using the app. However, you may not use a false email address, impersonate someone else, or mislead us or third parties about the origin of any comments. You are solely responsible for the comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

Third-Party Links and Content Disclaimer

Sammy’s experts may share third-party resources—such as articles, videos, images, or infographics—via the WhatsApp Business Chat to support your wellness journey. These materials are provided strictly for informational and educational purposes.

Sammy does not endorse, control, or guarantee the accuracy, completeness, or reliability of any third-party content. Users are advised to exercise discretion and consult qualified professionals before acting on any third-party information.

The WhatsApp Business Chat may also contain links to independent third-party websites or services. These external sites are not under our control, and we are not

responsible for:

(a) their availability or uptime

(b) their privacy practices or data handling

(d) how others use or interact with those websites or services

We are not liable for any loss, damage, or offense caused or alleged to be caused by your use of or reliance on any third-party websites, services, or content.

You are solely responsible for evaluating whether to access, rely on, or engage with any third-party site, including whether to purchase products or services or act on the information they provide.

Your Privacy

When registering for the Sammy App, you provide information, including data related to your health conditions. However, this data is not classified as personal data, as it cannot be traced back to your identity or any other information that can personally identify you. Additionally, based on the health data you provide within the App, we aim to customize certain app content for you, such as personalized plans and actionable insights. The processing of your health data for these purposes requires your explicit and informed consent.

We will process your data in accordance with applicable law and our Privacy Policy.

Your consent is fully agreed. However, without your consent, you cannot use the app content. You can withdraw your consent at any time in the app with future effect. The withdrawal of your consent will not affect the lawfulness of processing before your withdrawal.

Prohibited uses

You are prohibited from performing or attempting to perform any reverse engineering, disassembling, decompiling, deriving of code or documentation, or any capture of any sources, scripts, formats, designs, metadata, or other information accessible from the Services. You expressly waive any legal rights you may have to engage in any of the foregoing, including any claim that such activities would be based on "fair use" or "interoperability requirements" under the applicable law of any jurisdiction.

In addition, you will not:

use the Services in an unlawful way, or for any unlawful purpose, or in a way that breaches these Terms of Services;
act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any App Services or any operating system, by attempting to gain unauthorized access to any part of the Services or any associated networks or systems through hacking, password mining and other illegitimate means (such as using any robot, scraper, or other automatic or manual means to access the Services or copy any content or information through the Services);
use the Services in a way that could damage, disable, overburden, impair or compromise our systems or security of the Services or any related website, other websites, or the Internet, or interfere with other users;
infringe our rights or those of third parties (including, without limitation, intellectual property rights, privacy rights such as non-disclosure of any person's name, postal or email address, telephone number, and rights of publicity), or violate any laws in relation to your use of the Services;
use the Services to communicate any material or information that is defamatory, obscene, immoral or offensive, or to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate anyone;
collect or harvest any information or data from any App Services or our systems or attempt to decipher any transmissions to or from the servers running any App Services;
submit false or misleading information;
collect or track the personal information of others;
engage in any commercial or sales activities, such as contests, sweepstakes, barter, advertising, or the purchase and sale of "virtual" items without our prior written permission;
establish links to the Services from any unsolicited bulk or commercial messages ("spam") or use the Services or the domain or identity of the Services to send spam to third parties.

We reserve the right to terminate your use of the Services if you act inconsistently with the Terms of Services, including this section.

Disclaimer of warranties

Some jurisdictions do not allow the exclusion or limitation of warranties and liabilities. Nothing in these provisions shall exclude or limit any warranties or liabilities, to the extent that they cannot be lawfully excluded or limited according to applicable law. As a result, the only limitations that will be lawful in your jurisdiction will be those that will be applicable to you, and our liability will be limited to the fullest extent permitted by the law of that jurisdiction.

You understand and agree that your use of the Services is at your sole risk and that the Services are provided to you 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

IN PARTICULAR, NEITHER REVOLV GMBH NOR ANY OF ITS AFFILIATES OR LICENSORS REPRESENT AND WARRANT THAT:

YOUR USE OF OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE,

YOUR USE OF THE SERVICES WILL CONFORM TO YOUR REQUIREMENTS,

THE SERVICES OR ANY MATERIALS OR INFORMATION PROVIDED ON OR THROUGH THE SERVICES WILL BE TIMELY, ACCURATE, COMPLETE, RELIABLE, OR FREE OF TYPOGRAPHICAL ERRORS,

THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE.

Limitation of Liability

To the maximum extent permitted by law, Sammy and its operators shall not be liable for:

Direct, indirect, incidental, or consequential damages

Reliance on wellness advice

Missed diagnoses or delayed medical care

Use or interpretation of third-party content

Users are solely responsible for their health decisions and are strongly encouraged to consult qualified healthcare professionals for any medical concerns

Some jurisdictions do not allow the exclusion or limitation of liabilities for loss and damage in certain cases, such as fraud, willful misconduct or gross negligence. Nothing in these provisions shall exclude or limit any liabilities, to the extent that they cannot be lawfully excluded or limited according to applicable law. As a result, the only limitations that will be lawful in your jurisdiction will be those that will be applicable to you, and our liability will be limited to the fullest extent permitted by the law of that jurisdiction.

In no case shall Revolv GmbH, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, demand, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of or inability to use any of the services, or for any other claim related in any way to your use of the services, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the services or any content posted, transmitted, or otherwise made available via the services, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Nature of Service

Sammy is a digital wellness companion, not a healthcare provider

All content, advice, and interactions are intended for general wellness and educational purposes only

Sammy does not diagnose, treat, or cure any medical condition

Third-Party Resources

During your chat with Sammy, experts may share third-party resources such as:

Articles

Videos

Images

Infographics

These are provided for informational and educational purposes only. Sammy does not endorse, control, or guarantee the accuracy or completeness of third-party content. Users are encouraged to exercise discretion and consult qualified professionals before acting on any third-party information. Sammy is not liable for any outcomes resulting from the use of third-party materials. No third-party content is used for profiling, advertising, or marketing purposes.Sammy provides these materials for informational and educational purposes, and we strive to ensure they are useful and reliable. However, because some content may come from third parties, Sammy cannot guarantee its accuracy or completeness, nor does Sammy endorse or control such content. We encourage users to use their own judgment and, where appropriate, seek advice from qualified professionals before relying on third-party information. While we do our best to support your learning, Sammy cannot be held responsible for outcomes that result from the use of third-party materials. Importantly, no third-party content is used for profiling, advertising, or marketing purposes.

Expert Interactions

Any advice provided by Sammy’s experts is strictly wellness-related

If symptoms or concerns suggest medical attention may be needed, experts will recommend consulting a qualified healthcare professional

Sammy does not replace professional medical consultation

No Emergency Support

Sammy is not equipped to handle emergencies. If you are experiencing a medical emergency, please contact your local emergency services or healthcare provider immediately.

User Responsibility

Users are responsible for their own health decisions. Sammy encourages users to seek professional medical advice before making changes to their health routines, especially if they have existing medical conditions.

Limitation of Liability

Sammy and its operators shall not be liable for any:

Direct, indirect, incidental, or consequential damages

Reliance on wellness advice

Missed diagnoses

Delayed medical care

Use of the service is at your own discretion and risk.

Indemnification

You agree to indemnify, defend and hold harmless Revolv GmbH and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Services or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability

In the event that any provision of these Terms of Services is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Services, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

The obligations and liabilities incurred prior to the termination date shall survive the termination of the Services for all purposes.

These Terms of Services are effective unless and until the Services are terminated by either you or us. You may terminate these Terms of Services at any time by notifying us that you no longer wish to use our Services.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Services, we may suspend or terminate the Services at any time without prior notice and accordingly may deny you access to our Services (or any part thereof).

Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Services shall not constitute a waiver of such right or provision.

These Terms of Services and any policies or operating rules posted by us on this site or in respect to the Services constitutes the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Services).

Governing law and Dispute Resolution

Unless the relevant law provides otherwise, these Terms of Services and any other conditions and policies referred to herein and their interpretation shall be governed by the laws of Germany, without regard to its conflict of law principles.

You and Revolv GmbH irrevocably agree to submit to the exclusive jurisdiction of the courts of Germany any dispute that may arise under these Terms of Services. Notwithstanding the foregoing, you agree that Revolv GmbH may seek injunctive relief (or equivalent emergency relief) in any jurisdiction.

Changes to Terms of Services

You can review the current version of the Terms of Services at any time on this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Services by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Services following the posting of any changes to these Terms of Services constitutes acceptance of those changes.

Support – Contact Information

If you want to learn more about the App or the App Services or need support, please contact us at hello@revolv.vc

Questions about the Terms of Services should be sent to us at hello@revolv.vc

You may also contact us at the following address: Revolv GmbH, Sandhoferstrasse 176, 68305 Mannheim, Germany.